7dbd Privacy Policy — How We Handle Your Personal Data
Your privacy matters to 7dbd. This Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you have over your personal information as a player on the 7dbd platform.
7dbd collects only the personal data necessary to operate a safe, fair, and compliant online gaming service for players in Bangladesh. We do not sell your data to third parties. We use SSL encryption on every session. You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team.
1Introduction
7dbd ("we", "us", "our") operates the online casino and sports betting platform accessible at https://7dbd.pro ("the Platform"). We are committed to protecting the privacy and personal data of every player who uses the Platform. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you register for an account, make deposits and withdrawals, play games, or otherwise interact with the Platform.
This Privacy Policy applies to all users of the Platform regardless of the device or method of access used. By using the Platform, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
2Information We Collect
We collect personal data from you directly when you register, use the Platform, contact support, or make financial transactions. We also collect certain technical data automatically when you access the Platform. The categories of data we collect are as follows.
- Identity and contact information provided at registration: full name, date of birth, mobile number or email address, and any government-issued identification documents submitted during KYC verification.
- Financial transaction data: deposit amounts, withdrawal amounts, payment method identifiers (such as your bKash or Nagad mobile number used for transactions), transaction timestamps, and transaction reference numbers.
- Gameplay data: game history, bet amounts and outcomes, session durations, sports betting selections, and bonus usage records. This data is used to operate the Platform, resolve disputes, and comply with regulatory requirements.
- Device and technical data: IP address, device type, operating system, mobile browser type and version, screen resolution, and access timestamps. This information is collected automatically and is used for security monitoring, fraud prevention, and Platform optimisation.
- Communications data: records of any messages exchanged with 7dbd's support team, including live chat logs and email correspondence. These records are retained for quality assurance and dispute resolution purposes.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (such as when a player voluntarily discloses a gambling-related health concern to our support team). Such information, where provided, is handled with the highest level of care and used only for the purpose for which it was shared.
3How We Use Your Information
7dbd uses your personal data to deliver the Platform's services, maintain security, and meet legal obligations. We do not use your data for any purpose beyond those described in this Privacy Policy. The specific purposes for which your data is used are set out below.
- Account creation and management: to verify your identity, create and maintain your account, process deposits and withdrawals, and provide you with access to all Platform features including games, sports betting markets, and promotional offers.
- Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, underage gambling, and unauthorised access. This includes analysing betting patterns, device fingerprints, and transaction histories for anomalies.
- Regulatory compliance: to fulfil our obligations under applicable anti-money laundering regulations, including conducting KYC checks, maintaining transaction records, and filing required reports. These obligations may require us to retain certain data for periods defined by law.
- Customer support: to respond to your enquiries, resolve disputes, assist with account recovery, and communicate important account-related notifications such as security alerts or changes to these policies.
- Responsible gaming: to monitor gameplay for signs of problem gambling, to administer deposit limits, session time limits, self-exclusion periods, and cooling-off periods that you have requested, and to contact you where our systems flag a pattern of behaviour that may indicate a gambling-related problem.
- Platform improvement: to analyse aggregated, anonymised usage data to understand how players interact with the Platform, identify areas for improvement, and optimise the user experience. Individual player profiles are not used for this purpose — only anonymised aggregate data.
4Legal Basis for Processing
7dbd processes your personal data on the following legal bases. Where more than one basis applies to a specific processing activity, the most relevant basis is identified here.
- Contractual necessity: processing your registration data, managing your account, processing deposits and withdrawals, and delivering gameplay services is necessary to perform the contract between you and 7dbd.
- Legal obligation: identity verification, anti-money laundering checks, transaction recordkeeping, and reporting to relevant authorities are required by law. 7dbd must process and retain certain data to comply with these obligations regardless of your consent.
- Legitimate interests: fraud prevention, security monitoring, responsible gaming oversight, and Platform improvement are carried out on the basis of 7dbd's legitimate interests in operating a safe and sustainable gaming service. Where we rely on legitimate interests, we have balanced those interests against your rights and privacy.
- Consent: where we send you optional promotional communications about bonuses, new games, or seasonal offers, we do so on the basis of your consent. You may withdraw consent for promotional communications at any time by contacting our support team.
5Sharing Your Information
7dbd does not sell, rent, or trade your personal data to third parties for their own marketing use. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.
- Game and technology providers: 7dbd uses certified third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, and Microgaming) and technology service providers to operate the Platform. These providers may receive session and gameplay data necessary to deliver their services. All providers are bound by data processing agreements.
- Payment service providers: when you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the relevant transaction data is shared with that payment provider to process the transaction. 7dbd does not store your full mobile financial service credentials.
- Identity verification providers: 7dbd may use accredited third-party KYC service providers to verify your identity. These providers check your submitted identification documents against their databases and return a pass or fail result. Your documents are processed in accordance with the provider's own privacy policy.
- Regulatory and law enforcement authorities: 7dbd may be required by law or by a binding order of a competent authority to disclose your personal data. We will notify you of any such disclosure where we are legally permitted to do so.
All third parties with whom 7dbd shares personal data are required to handle that data in accordance with applicable privacy laws and to use it only for the specific purpose for which it was shared. 7dbd does not permit its service providers to use your data for their own commercial purposes.
6Payment Data and Financial Privacy
7dbd processes payment data (deposit and withdrawal transactions in Bangladeshi Taka via bKash, Nagad, Rocket, and Upay) solely for the purpose of operating your account balance. We record transaction amounts, timestamps, and the last few digits of the mobile number used for each transaction. We do not store your complete mobile financial service account credentials, PINs, or passwords.
Transaction records are retained for the period required by applicable financial regulations. Where a player requests account closure, transaction records may be retained beyond the account closure date where retention is required by law. Financial records are not shared with third parties for marketing or analytical purposes.
7Data Retention
7dbd retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law. The following general retention principles apply. Account data is retained for the duration of the account and for a minimum period after account closure as required by anti-money laundering and financial record-keeping obligations. Gameplay data is retained for dispute resolution and regulatory purposes. Communications with support are retained for a reasonable period for quality assurance purposes.
When personal data is no longer required for any of the purposes set out in this Policy and no legal retention obligation applies, 7dbd will securely delete or anonymise that data. Where anonymisation is used, the resulting anonymised data may be retained indefinitely for aggregated analytics purposes, as anonymised data cannot identify any individual.
8Cookies and Tracking Technologies
7dbd uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. The following categories of cookies are used.
- Essential cookies: these are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and ensure secure navigation between pages. You cannot opt out of essential cookies without disabling your ability to use the Platform.
- Analytics cookies: these cookies collect anonymised data about how visitors use the Platform, such as which pages are visited most often and how long sessions last. This data helps us improve Platform performance and user experience. Analytics cookies do not identify you personally.
- Preference cookies: these cookies remember your settings and preferences on the Platform, such as your chosen interface language, so that you do not need to re-enter them on each visit.
You can manage or disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. 7dbd does not use third-party advertising cookies or behavioural profiling cookies for the purpose of serving targeted advertisements.
9Data Security
7dbd takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include SSL/TLS encryption for all data in transit between your device and the Platform's servers, encryption of sensitive data at rest, access controls limiting personal data access to authorised personnel only, regular security reviews of the Platform's infrastructure, and monitoring systems designed to detect and respond to potential security incidents.
While 7dbd uses commercially reasonable security measures, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights, 7dbd will take appropriate steps to contain the breach, assess the risk, and notify affected users where required. You can help keep your account secure by using a strong, unique password and by not sharing your login credentials with anyone.
10Your Rights Over Your Personal Data
Subject to applicable law, you have the following rights in relation to the personal data that 7dbd holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.
- Right of access: you have the right to request a copy of the personal data 7dbd holds about you. We will provide this information in a clear and accessible format.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please contact support with the specific data you believe to be incorrect and we will review your request promptly.
- Right to erasure: you may request that we delete personal data we hold about you where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that we may be required by law to retain certain data even following a valid erasure request.
- Right to restrict processing: in certain circumstances you may request that we restrict the processing of your personal data — for example, while the accuracy of data is contested, or where you have objected to processing based on legitimate interests.
- Right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. You also have the right to object to receiving promotional communications at any time; to do so, contact our support team.
To exercise any of your rights, contact us at [email protected]. Please include your registered username and a description of your request. 7dbd does not charge a fee for exercising your rights in normal circumstances. We reserve the right to refuse requests that are manifestly unfounded or excessive.
11Children and Minors
The 7dbd Platform is strictly for adults aged 21 and above. 7dbd does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately at [email protected].
12Third-Party Links
The 7dbd Platform may contain references to third-party game providers and payment processors. While these providers operate within the Platform environment, they have their own privacy policies governing how they handle data during the provision of their services. 7dbd is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with.
13Changes to This Privacy Policy
7dbd reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where changes are significant, we may also notify registered users by email or through a notice displayed on the Platform. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how 7dbd handles your personal data. Previous versions of this Privacy Policy may be requested from our support team.
14Contact Us — Privacy Enquiries
If you have any questions, concerns, or complaints about this Privacy Policy or about how 7dbd handles your personal data, please contact our support team. We are committed to resolving privacy-related concerns promptly and transparently.
Email: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week. Please include your registered username and a brief description of your privacy query to help us assist you as efficiently as possible.